Receptionist

Department: Business Operation

Section: Business Operation Admin

Job Title: Receptionist

Reports to: General Manager

Subordinate staff: None

Handle incoming and outgoing telephone calls for UPO Real Estate and handle clerical and administrative duties within the reception area.

Handle incoming and outgoing calls.
Record all calls made outside and ensure the callers sign for them.
Maintain a caller log for all incoming and outgoing calls.
Maintain the general filing system and file all correspondences.
Assist in the planning and preparation of meetings, conferences and conference telephone calls.
Monitor the time attendance system.
Receive and welcome visitors to UPO Real Estate’s premises and facilities.
Greet, assist and/or direct clients, visitors to the appropriate person to speak with.
Take messages for staff that are not available.
Coordinate and maintain a telephone directory for all communications.
Vet calls and identify those that are authorized, non-authorized official or otherwise.
Perform other duties as assigned by the Administration Officer.

1 year experience directly related to front office operations

Minimum of High School level of formal schooling. Certificate in Telephone Operation or Front Office Operation/ Reception course.

Interpersonal skills.
Organization and planning skills.
Communication skills.
Computer literacy: MS windows applications (word processing and Excel, spreadsheets…).
Fluency in Arabic and English, written and oral.

Training courses in office telephone handling, communication and customer service, and any other related courses.